Residential Director

Contact Name: 

Jed Dews

Location of Job (city): 


Under the general supervision of the Associate Executive Director, the Smith House Director leads a diverse team of full- and part-time individuals to design and deliver innovative, high-impact, high-quality residential services to youth placed in Level 1 (“low maintenance”) foster care. The Smith House Director provides direct services to residents, including occasional on-the-floor coverage when needed, manages complex operations of a 24/7 residential facility, and supervises a range of staff roles in a manner that emphasizes effective collaboration, trauma-informed care, and structured employee supports. Key features of the Smith House residential program, such as a comprehensive independent living curriculum, access to healthcare and therapy, and a normalcy model, are ultimately the responsibility of the Director. The Smith House Director manages the day-to-day operations of the residential program with attention to community and partner engagement, emerging trends in child welfare, and SCDSS policy.

Job Responsibilities: 

Essential Functions of Position
Note: These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Program Leadership and Coordination
o Oversee all Smith House program functions, including participation in program planning efforts and the use of evaluation data to drive decision-making
o Develop, revise, and implement policy and procedure related to residential operations
o Play an active and integral role in Pendleton Place’s performance and quality improvement (PQI) efforts, assisting with mapping outcomes and performance indicators, refining a theory of change, collecting data, evaluating program effectiveness, and modifying program parameters accordingly based on the results
o Plan and organize day-to-day operations and activities in the Smith House program, regularly and efficiently reporting results, successes, and challenges to the Associate Executive Director and any other designee(s)

  • Serve on the Pendleton Place PQI Committee to participate in the agency’s overarching quality improvement and risk assessment activities

o Regularly participate in cross-program leadership meetings and activities to continuously contribute to a collaborative workplace and remove operational silos
o Contribute to agency trainings and staff meetings

Management of Daily Smith House Operations
o Provide support and leadership to SH staff and oversee day-to-day residential operations including food and nutrition, recreation, independent living activities, medication management and administration, care planning, transportation, record-keeping, family engagement, academics, and resident employment
o Design and maintain a staffing schedule that ensures resident safety and appropriate staff-to-child ratios, offers relief support, and designates on-call contacts for each shift
o Serve as the primary (but not only) emergency/supervisory on-call designee; coordinate on-call support with Child Advocate and Pendleton Place Leadership Team schedules
o Maintain effective communication between Smith House functions, external partners, DSS personnel, and other Pendleton Place programs and staff
o Provide assistance and oversight for the intake, screening and placement of new residents at Smith House
o Mediate problems and client grievances when needed, escalating to executive leadership in accordance with agency protocols
o Regularly review client case management plans and goals for appropriateness and progress; solicit and review resident satisfaction survey regularly
o Enforce all organizational policy and program procedures with clarity and consistency to foster an environment that is equitable, structured, safe, and predictable for residents

Program Administration
o Ensure compliance with all applicable South Carolina licensing requirements, COA standards, and SCDSS contract expectations
o Monitor daily shift reports, case notes, progress notes, session notes, healthcare notes, etc. and use the information to drive program development and improvement; respond within required timeframes to critical incident reports
o Regularly review client case records, electronic and hard-copy, for completion and accuracy
o Maintain appropriate fiscal controls to ensure that all Smith House expenditures are within the established annual budget

Supervision & Training
o Responsible for hiring, initial orientation, and ongoing supervision and training of all Smith House staff to include training compliance for SCDSS contract
o Ensure staff development by providing annual improvement and training goals to staff
o Plan and facilitate staff meetings to identify and develop strategies that meet the needs of program clients and staff

o Develop strong and effective working partnerships with community agencies to ensure a network of resources available for easy client referral, including maintaining strong relationships with DSS, Greenville County Schools, Greenville Mental Health, GHS, Urban League, Fostering Great Ideas, etc.
o Innovate with community stakeholders to create pathways to success for clients, improving on existing opportunities and serving as a driving force for new ones
o In conjunction with PQI and Development, monitor and complete appropriate reporting to funders and participate in grant-writing as appropriate

Job Reports To: 

Associate Executive Director

Job Qualifications: 

Minimum Qualifications
 Bachelor’s degree from an accredited university or college in a human services or related field
 5 years of experience in the human services field working with children and youth

Knowledge of social services, child welfare systems, trauma-informed care, and youth development; ability to keep up with current trends in these areas and integrate new findings into programming
 Excellent communication, organization, problem solving, time management, and follow-up skills
 Knowledge of data management and other technology that relates to outcomes measurement, research interpretation, and program analysis
 Demonstrated commitment to integrity, consensus building, and team approach to management
 Ability to quickly and decisively adapt to changing situations and continue to progress toward goals and priorities
 Commitment to diversity and inclusion and ability to work with diverse clients
 Willingness/ability to treat all clients and staff with respect and dignity
 Satisfactory physical examination, TB test, criminal history check, driving record, and background check including the Child Abuse and Neglect Central Registry, Sex Offenders Registry, and Motor Vehicle Department
 Possession of a valid driver’s license issued by the State of South Carolina
Desirable Qualifications
 Experience managing 24/7 residential services
 Master’s degree in education, psychology, or social work
 Possession of a current, professional license, preferably an LMSW
 Experience in nonprofit leadership
 Thorough knowledge of community resources and social service agencies in South Carolina’s Upstate

Submit Resumes To (Name): 

Jed Dews

Submit Resumes To (Email):

Deadline to Apply: 

Wednesday, 30 May 2018